Terms and Conditions

1. General

These Terms apply to all visitors and users of our website. We may update them at any time without prior notice. Continued use of our site constitutes your acceptance of any changes.

By placing an order with Pure Pendu Sweets & Savoury, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

2. Products and Services

We make every effort to display accurate information about our products, including descriptions, pricing, and availability. However, we do not guarantee that all information is always current or error-free.

Product images are for illustration purposes and may differ slightly from actual items. We reserve the right to modify product offerings and prices without notice.

3. Orders and Payments

All prices are listed in Australian Dollars (AUD) and include GST where applicable. Orders are confirmed once payment has been received in full.

Payment Methods:

• Cash on Pickup: Pay when you collect your order
• Bank Transfer / PayID: purependusweets@gmail.com

We reserve the right to refuse or cancel any order at our discretion, including but not limited to situations involving pricing errors, product unavailability, or suspected fraudulent activity.

4. Pickup Only (No Delivery)

Customers must collect their orders directly from our store location:

Once your order is ready, you will receive an email or SMS notification with pickup details and collection times.

Third-Party Collection:

If you wish to use a third-party courier or have a friend/family member collect your order on your behalf, you may do so at your own arrangement and responsibility. Please ensure they have your order confirmation details when collecting.

5. Returns and Refunds

Due to the nature of our products (fresh confectionery and food items), we generally do not accept returns for change of mind.

Product Issues:

If a product is incorrect, damaged, or defective upon pickup, please notify us immediately before leaving the premises. We will gladly replace or refund the affected items.

For any product issues discovered after pickup, contact us at purependusweets@gmail.com within 48 hours with:

• Your order number and details
• Clear photos of the issue
• Description of the problem

Please refer to our Refund Policy for detailed information on cancellations and refunds.

6. Product Information & Allergens

Our products may contain common allergens including but not limited to:

7. Intellectual Property

All content on this website, including but not limited to images, text, logos, graphics, recipes, and designs, is the property of Pure Pendu Sweets & Savoury and protected under Australian copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission.

8. Limitation of Liability

Pure Pendu Sweets & Savoury will not be liable for any loss, damage, or delay that occurs:

• After an order has been collected from our premises
• When picked up by a third party on your behalf
• Due to improper storage or handling after collection
• From any misuse of products after pickup
• From allergic reactions or food sensitivities

Our maximum liability for any claim shall not exceed the amount paid for the affected order.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy to understand how we collect, use, and protect your data.

By using our website, you consent to our collection and use of personal information as described in our Privacy Policy.

10. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts in Queensland.

11. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us: